October 18, 2026

At Omikaro, customer satisfaction is important to us. We aim to provide a smooth and reliable shopping experience. This Refund & Return Policy explains the conditions under which returns, replacements, cancellations, and refunds may be requested for purchases made through https://omikaro.store/.

1. Return Policy

Customers may request a return within 7 days of receiving their order, provided the product meets the following conditions:

• The product is unused, undamaged, and in its original condition.

• The product is returned with its original packaging, accessories, and tags, where applicable.

• Proof of purchase or the order number is provided.

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions. Any such exclusions will be disclosed where applicable and will be subject to consumer protection laws.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery.

Please provide the following information:

• Your order number.

• Clear photographs or videos showing the issue.

• A brief description of the problem.

After reviewing your request, we will communicate the appropriate resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

3. Refund Eligibility

A refund may be available in the following circumstances:

• An eligible returned product has been received and approved.

• An order is cancelled before dispatch, where cancellation is permitted.

• An order cannot be fulfilled or delivered by us.

• A product is confirmed to be defective, damaged, or incorrect and a refund is appropriate.

• A refund is otherwise required under applicable law.

4. Refund Processing Time

Once a refund request is approved, we will initiate the refund to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider, bank, and payment method. After initiation, refunds may take approximately 5–10 business days to appear in your account.

If your refund has not arrived within this period, please contact your bank or payment provider first. You may then contact our customer support team for further assistance.

5. Return Shipping Charges

For approved returns involving damaged, defective, or incorrect products, we will communicate the appropriate return shipping arrangements.

For other eligible returns, customers may be responsible for return shipping costs unless otherwise stated or required by applicable law.

Original shipping charges may not be refundable for customer-requested returns, except where required by law or where the refund relates to an issue for which we are responsible.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed or dispatched may not be eligible for cancellation. In such cases, you may request a return in accordance with this policy and applicable law.

If an order is cancelled after payment has been collected, any applicable refund will be initiated.

Omikaro may also cancel an order due to product unavailability, payment verification issues, pricing errors, or suspected fraudulent activity. If payment has already been collected, an applicable refund will be initiated.

7. Non-Returnable Products

Where clearly disclosed and permitted by applicable law, certain products may not be eligible for return, including:

• Products specifically marked as non-returnable.

• Personalized or custom-made products.

• Products that cannot be returned for hygiene or safety reasons after opening or use.

• Products damaged through misuse, improper handling, or normal wear and tear.

These exclusions do not limit any mandatory consumer rights available under applicable law.

8. Exchanges and Replacements

Exchanges and replacements are subject to product availability and approval. If a replacement is unavailable, we will communicate the available alternatives, which may include a refund where appropriate.

9. Contact Us

For return, replacement, cancellation, or refund requests, please contact our customer support team through the contact details listed on our website.

Store Name: Omikaro

Website: https://omikaro.store/

Please include your order number and a description of your concern so we can assist you efficiently.

10. Policy Updates

Omikaro reserves the right to update this policy when necessary. Changes will be published on this page with a revised Last Updated date.

This policy is subject to applicable consumer protection laws and does not remove any rights that cannot legally be excluded.